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Pneutrol International Limited (parent of Valves-Direct) provide all goods and services subject to the following terms and conditions of sale. Each despatch is offered subject to these terms and conditions, acceptance of the marketing material, and acceptance of an individual delivery of a product or service from Pneutrol International Limited is further confirmation of your acceptance of our terms and conditions. In the event of your official order forms or accompanying documentation containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein. No variation to these terms and conditions of sale is permitted unless in writing by a Director of Pneutrol International Limited.

  • Price

    All current list prices and discounts where applicable are available on request. It is your responsibility to ensure the prices on your order, if included are correct and in line with our current pricing which is available on request. All price lists, quotations and estimates are subject to alteration without notice. Prices and charges are listed exclusive of Value Added Tax. The customer must pay any Value Added Tax due.

  • Retention of Title

    All goods supplied by us to you remain the property of Pneutrol International Limited / Valves Direct until the goods have been paid for in full.

  • Marketing Material Content, Drawings and Specifications

    However communicated, all drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Pneutrol International Limited accept no liability for damage or injury arising from any error or omission in the data provided.

  • Performance

    Any performance details given by Pneutrol International Limited or Valves Direct are provided in good faith and will be based on how we expect the product or service provided to perform. However we accept no liability for any failure to achieve any performance figures given unless full details of the application and environment for use are provided and the performance data is subsequently verified in writing by a Director of Pneutrol International Limited. You remain responsible to ensure that the products provided are suitable for your purpose.

  • Dispatch

    All dispatch times quoted are based on the date of receipt of an order. We will make every effort to meet dispatch times as quoted. However we accept no liability whatsoever for any for late dispatch of an order regardless of the cause of the late dispatch. If you arrange to collect goods yourself it is your responsibility to collect these goods.

  • Carriage

    All orders which are not collected from our premises will be subject to a carriage charge. Our carriage charges if not stated on the quotation are available on request. In the event that an order is not clearly marked for collection we will assume that a delivery service is required and such orders will be sent by our standard next day service which will be charged for.

  • Damage / Loss in Transit

    You are responsible for inspecting goods promptly on arrival. Should a consignment be obviously damaged in transit it must be noted next to the signature when the delivery is received. Any claims for damage /loss in transit must be made within 3 working days of receipt. It is important that you check the number of parcels / boxes / bags / pallets etc received matches with the number for which you are signing for. If this is not the case you must correct the number received before signing.

  • Late Delivery

    In the event of late delivery you must ensure the time and date of the delivery are noted when signing and contact Pneutrol International Limited within 24 hours to advise of the situation.

  • Product Guarantee & Delivery Queries

    Defects which develop following correct use of the goods supplied within a period of 12 months following delivery as a consequence of design, materials or workmanship will be repaired, replaced, or an alternative product offered at our discretion provided the defective goods are returned to us.
    Should you have goods you consider faulty, contact us to get a GOODS RETURN NUMBER. All goods must be adequately packaged, clearly marked for return to the “QUALITY CONTROL DEPARTMENT” and a description of the fault enclosed with the goods.
    Any goods subsequently found not to be faulty will be returned to you via our carrier on a standard next day service for which you will be charged. You are required to examine the goods and notify us of any complaints query relating to the delivery within 3 days of receipt. In the event that we accept the complaint as valid we reserve the right to replace or credit the value of goods and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to replace, rectify or modify goods without our written agreement.

  • Returns – Standard / Stock Items

    Requests by you to return goods supplied by us may be accepted, at our discretion, subject to a handling charge. The goods must be;
    i) Unused and in their original undamaged packaging.
    ii) In original working order
    iii) Returned with a GOODS RETURN NUMBER included in the packaging.
    iv) All returns should be adequately packaged and clearly labelled to the “CUSTOMER RETURNS DEPARTMENT”. Credits agreed will only be issued when the items are received by us in good condition.
    Handling charges will be advised to you prior to a goods return number being issued. Goods returned to us without prior agreement may be returned to you, for which standard delivery charges will be applied.

    Note – Many of ASCO’s parts will have been made to order, specifically for you.  If this is the case, we will not be able to accept these back unless there is a fault with the part and grounds for a warranty repair / replacement.